We're here to help
Contact Us
Have a question about a product, an existing order, shipping, tracking, payment, a return, or a refund? Contact the alvencrest™ customer support team.
✉ Email Support
For product, order, payment, delivery, return, and refund questions.
service@alvencrest.comHow can we help?
Questions About an Order
Include your order number and the email address used at checkout.
Problems With Your Order
Describe the issue and attach clear photographs when the item is damaged, incorrect, or incomplete.
Before Returning an Item
Contact us first. We will provide the correct return authorization and destination.
Business & Contact Information
Brand Namealvencrest™
Websitealvencrest.com
Legal Company NameShanghai Jiduiyu Network Technology Co., Ltd.
Legal RepresentativeYang Jianbin
Registered AddressNo. 24, Yangxin East Road, Pudong New Area, Shanghai, China
Unified Social Credit Code91310115MAKB7GY44J
Emailservice@alvencrest.com
Phone+86 189 8879 3433
Return address notice: Our registered business address is not automatically our return warehouse. Do not send merchandise there without authorization. Contact customer support for return instructions.