Payment & Security
This page explains payment methods, order totals, transaction authorization, and checkout security when you place an order through alvencrest.com.
Payment Methods
Available payment methods are displayed at checkout and may vary by location, currency, device, or payment provider. Select an available option and follow the instructions to complete your order.
Authorization & Verification
Your card issuer or payment provider may request additional verification, approve, decline, or temporarily hold a transaction. These decisions are made by the applicable financial institution or provider.
Checkout Security
Checkout is supported by Shopify and applicable payment service providers. alvencrest™ does not ask customers to send full card numbers, card security codes, passwords, or online-banking credentials by email.
Prices & Final Total
Prices are displayed in U.S. dollars unless another currency is shown. Product prices, discounts, shipping charges, and applicable taxes are displayed before you submit payment.
Financial-Institution Charges
Your bank, card issuer, or payment provider may separately impose currency-conversion, international transaction, or similar charges. These charges are not controlled by alvencrest™.
Discount Codes
Enter an eligible code during checkout. Discounts are subject to their stated terms, including expiration dates, product exclusions, minimum purchase requirements, and combination restrictions.
Declined or Pending Charges
If payment is declined, verify your billing information or contact your provider. A pending amount may be a temporary authorization rather than a completed charge. Posting and release times are controlled by the provider.
Duplicate Charges
If you believe you were charged more than once for the same order, review your payment statement and contact service@alvencrest.com with your order number and relevant transaction details.
Order Confirmation
A confirmation email is normally sent after an order is successfully submitted. If you do not receive it, check your spam folder and verify the email address entered at checkout.
Email service@alvencrest.com. Customer service is available daily from 9:00 AM to 6:00 PM PDT.
Business Information
Brand Name: alvencrest™
Website: alvencrest.com
Legal Company Name: Shanghai Jiduiyu Network Technology Co., Ltd.
Legal Representative: Yang Jianbin
Unified Social Credit Code: 91310115MAKB7GY44J
Registered Address: No. 24, Yangxin East Road, Pudong New Area, Shanghai, China
Customer Support Email: service@alvencrest.com
Customer Support Phone: +86 189 8879 3433
Customer Service Hours: 9:00 AM - 6:00 PM PDT, Daily
Return Address Notice: Our registered business address is not automatically our return warehouse. Please contact customer support before returning merchandise.