Eligible products may be returned within 30 calendar days after confirmed delivery. Requests submitted after this period may not be accepted except where required by applicable law.

Email service@alvencrest.com before sending merchandise. Include your order number, the item, reason for return, and photographs or videos where appropriate.

Unless the item arrived damaged, defective, incorrect, or incomplete, returned merchandise should be unused, undamaged, and in its original condition with included parts, accessories, packaging, manuals, and labels where applicable.

Minor differences in color, finish, dimensions, texture, or appearance may result from screen settings, lighting, material characteristics, or manufacturing batches and do not automatically constitute a defect.

Do not automatically send merchandise to our registered business address. After approval, customer support will provide the applicable return destination and instructions. Unauthorized returns may be delayed or rejected.

• Items identified as final sale or non-returnable before purchase.
• Used, materially altered, misused, or damaged products unrelated to an original product problem.
• Products returned with missing parts, accessories, or packaging when those omissions materially affect value.
• Personalized, hygiene-sensitive, or opened products where return is restricted for health or safety reasons, except where defective or required by law.

Contact us within 7 calendar days after delivery with clear photographs of the product, outer packaging, shipping label, and the issue. If a problem attributable to us is confirmed, we may provide replacement, refund, reshipment, return, or another reasonable solution without requiring you to bear additional costs caused by that error.

For preference-based returns, customers generally pay return shipping. For confirmed errors attributable to us, we will provide an appropriate solution without requiring the customer to bear costs caused by that error.

Original shipping charges are generally non-refundable for preference-based returns. If the return results from a confirmed error attributable to us, eligible original shipping charges may also be refunded.

No restocking fee is charged for an approved return under this policy.

Use a reliable, trackable shipping service and retain the receipt and tracking number. The customer remains responsible for a preference-based return until it is received at the approved destination.

After an approved return arrives, it may be inspected to confirm the returned product and condition. Approved refunds are normally issued within 5-10 business days after inspection.

Refunds are normally issued to the original payment method. Your bank, card issuer, or payment provider may require additional time to post the credit after it has been issued.

Exchange availability depends on inventory and product condition. Depending on the circumstances, we may provide replacement, store credit, refund, or require a new order.

Submit cancellation requests as soon as possible. Cancellation cannot be guaranteed after fulfillment, packaging, or shipment preparation has begun. No cancellation fee is charged when an order is successfully canceled before fulfillment.

This policy does not limit any rights or remedies that cannot be excluded under applicable consumer-protection law.